Legal

Privacy Policy
Wednesday April 19, 2017

This Privacy Policy (the “Policy”) applies to your access to, and use of, all or any part of any website or mobile application, payment and other products and services (collectively, the “Services” or “Bolt Services”) of Bolt Financial, Inc. or its affiliated companies (collectively, “Bolt”, “us”, “we”, “our”), including bolt.com, bolt.com, and all associated sites, frames, or web services (collectively, the “Site” and the Site, together with our underlying service offerings, the “Services”). The words “you” and “your” refer to the users of the Services, and to any successor in interest of any such user, including individual users of the service who access the service through a merchant who has executed our Merchant Terms of Service (a “Bolt Merchant”) and the Bolt Merchant itself. This Policy does not apply to websites and services that are owned and operated by third parties. This Policy does not apply to, and does not contemplate, any uses of information collected, stored, or shared by a Bolt Merchant. You should consult the privacy policy of the applicable Bolt Merchant if you have questions about their collection or handling of your information.

Information We Collect

As you use our Services, we collect certain information about you and the Services you use. The information we collect falls into three different categories: (1) information you give us; (2) information we collect from you automatically when you use our services; and (3) information we collect from other sources.

Information You Give Us

We collect information you give us when you use our Services. Some examples of using our Services are when you visit one of our websites, create an account, purchase goods or services using Bolt’s checkout service, or participate in a survey or promotion. The information you give us may include end-user behaviors on a merchant site, products they add to a cart and/or purchase, and other cart details, and any other information you choose to give us through a merchant’s checkout that uses Bolt technology.

Information We Collect When You Use Our Services

When you use our Services, we may collect information about the services you use and how you use them. This information includes:

  • Purchasing Information – We may collect information about the products you buy, including where you buy products, how frequently you buy products, and the rewards earned due to a purchase.

  • Device and Website Use Information – When you use a computer, tablet, smartphone or other device to access our websites or purchase products or services via our online properties, we may collect information about the device and how you use it. This information may include the type of device, your operating system, your browser (for example, whether you used Internet Explorer, Firefox, Safari, Chrome or another browser), versions of the same, your internet service provider, your domain name or the domain name or identity of the Bolt Merchant with whom you transacted using the Services, your internet protocol (IP) address, your device identifier (or UDID), the date and time that you accessed our Service, the website that referred you to our website, the web pages you visited, and the date and time of those requests. To collect this information, we use cookies, web beacons and similar technologies. Read more about cookies, web beacons and similar technologies below. We may also collect such information through a third party web analytics tool.

  • Location Information – When you use a smartphone or other mobile device to access our Services or use a computer to access the Site, we may collect information about your physical location. We may combine this information with other location-based information, such as your IP address and billing or postal code in our records. We share your location information only with companies that help us provide you with Services and help us understand how the Services are being used, such as an analytics provider.

Information We Collect From Other Sources

We also collect information that is publicly available. For example, we may collect information you submit to a blog, a chat room, or a social network like Facebook, Twitter or Google+. We may also collect information about you from other companies and organizations. We use this information primarily for security and fraud detection purposes.

How We Use the Information We Collect

We may use the information we collect about you in a variety of ways, including:

  • to process your purchases of products and services;

  • to communicate with you about orders, purchases, services, accounts, programs, and offers;

  • to respond to your customer service inquiries and requests for information;

  • to inform you about our brands, products, or events;

  • to maintain and improve our sites and the products and services we offer;

  • to detect, prevent, or investigate security breaches or fraud; and

  • to maintain appropriate records for internal administrative purposes.

How We Share the Information We Collect

We may share your information in the following circumstances:

  • With Your Merchant – We share the information you input at Checkout to complete your purchase with the merchant whose products or services you have purchased to facilitate and support the transaction you’ve requested.

  • When You Give Consent – We may share information about you with other companies if you give us permission or direct us to share the information.

  • When the Information Does Not Identify You – We may share your information in a way that does not identify you. For example, we may combine information about you with information about other people on an aggregate, anonymous basis and share the combined information in a way that does not link your information to you.

  • When We Work Together – We may share the collected information between Bolt, its subsidiaries, and affiliated companies for proper management and analysis and decision making, including decisions regarding the expansion and promotion of our product and service offering, order or customer request fulfillment, and for use by those companies for the other purposes described in this Policy.

  • When We Work with Service Providers – We may share your information with service providers that provide us with support services, such as credit card processing, website hosting, email delivery, location mapping, postal mail processing and delivery, and analytics services. We require the companies to refrain from collecting, using and disclosing your information except when they are performing work for us or when the disclosure of your information is required by law.

  • When We Work on Business Transactions – If we become involved with a merger or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.

  • When Sharing Helps Us Protect Lawful Interests – We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, or safety of Bolt or our customers or partners.

How We May Allow Others to Collect Your Information

We allow third parties to collect this information on our websites for the following purposes:

  • To Collect Information on How Our Websites and Services Are Used – We allow certain service providers to use the information collected on our websites and services to help us learn about our audience and how people use our websites. The companies that use this information for this purpose do not match the information to individual users. In other words, statistical information collected by third parties regarding website usage or performance is not matched or linked to you. We use such information and these third party services to maintain and improve our Services offerings to you and to other users.

  • Bolt Merchants may have access to your information on their Merchant dashboard or through our Application Programming Interface so that they can properly provide their own services to you.

  • Bolt reserves the right to inform end users about certain third party products and services, and to share your information with such third parties if you express an interest in buying their products or services. As of the date of this policy we do not share user data with third parties other than those who help us provide our services.

Cookies, Web Beacons and Similar Technologies

We and others may use a variety of technologies to collect information about your device and use of our services. These technologies include cookies and web beacons.

Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive either for only the duration of your visit ("session cookies") or for a fixed period of time ("persistent cookies"). Cookies contain information that can later be read by a web server. Most web browsers automatically accept cookies, but you can change your browser settings to give you the choice to accept a cookie or reject cookies altogether.

We mainly use cookies for the following purposes:

  • Website Functionality – Some cookies (considered "strictly necessary") are required to allow you to access and use our websites. Without these cookies, our websites do not work properly.

  • Performance Monitoring – Some cookies (considered "performance" cookies) help us analyze and estimate traffic on our website. They show us how visitors interact with our website, whether there are any errors, which pages are not used often, which pages take a long time to load, which pages users tend to visit and in what order. These cookies do not collect any information that could identify you and are only used to help us improve how our website works and understand user interests.

  • User Convenience – Some cookies (considered "functionality" cookies) remember information to save you the trouble of entering information every time you visit or use a particular website. For example, a cookie may remember your username to save you time when you log in to your account.

  • Web Beacons are small, transparent images that are embedded in web pages, applications, and emails that are sometimes called "clear gifs," "single pixel gifs", "page tags" or "web bugs." We use web beacons to track the web pages you visit, to test the effectiveness of our marketing, and to find out if an email has been opened and acted on.

Your Choices: Promotional Communications

You can opt out of receiving promotional emails, text messages, telephone calls, and mailings by informing us of your preference at the time you sign up for an account, modifying your promotional preferences online in your account’s profile management section, or adjusting your text and notification preferences in your mobile device's settings or by following the opt-out instructions in the promotional emails we send you.

Alternatively, you may let us know that you do not wish to receive some or all of these promotional communications by emailing us at support@bolt.com, calling us at 800-265-8053 or by writing to us at Bolt Financial, Inc., 77 Van Ness Avenue Suite 101, San Francisco, CA 94102.

Please note that if you opt out of receiving promotional communications from us, we may still send you non-promotional communications, including important emails about your accounts or purchases.

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Your Choices: Information Collection

You can also make choices about the information we collect about you:

  • Location Information – When you use a smartphone or other mobile device to access our Site, we may collect information about your physical location only if (a) "location services" for the mobile application is enabled; or (b) the permissions in the mobile device allow communication of this information. If you do not want us to collect your location information, you can opt out of sharing this information by changing the relevant preferences and permissions in your mobile device.

  • Cookies – If you want to reject cookies, you must take action to select the appropriate settings in your browser. If you choose to remove or reject cookies, it will affect many features or services on our websites. Each browser’s cookie control is a little different, but the most common browsers (Internet Explorer, Chrome, Firefox, and Safari) have a preference or option you can select so the browser notifies you if a site wants to set a cookie and typically provides an option to accept or reject the cookie before the cookie is set. If you want to learn the correct way to modify your cookie settings, please use the Help menu in your browser. For additional information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.

  • "Do Not Track" Technology – Some newer web browsers have a "Do Not Track" preference that transmits a "Do Not Track" header to the websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser "Do Not Track" signals.

Changing Your Information or Deleting Your Account

At present, individual users do not have Bolt accounts where information can be updated or deleted. You should contact the merchant with whom you have transacted if you would like to change or delete your information regarding a transaction, but please note this may not be possible given accounting, tax, and other financial regulations.

How We Protect Your Information

Bolt protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. Some of our safeguards include firewalls, data encryption, physical access controls, and administrative informational controls. While we have employed security technologies and procedures to assist safeguarding your personal information, no system or network tutilizing the Internet can be guaranteed to be 100% secure. When you transmit highly sensitive information (such as a credit card number) through our website or in one of our mobile applications, we encrypt the transmission of that information using the Secure Socket Layer (SSL) protocol.

Use by Minors

We do not intend for our websites or online services to be used by anyone under the age of 14. If you are a parent or guardian and believe we may have collected information about a child, please contact us as described in the "Contact Us" section below and we will immediately delete any such information.

California Residents

If you are a California resident, you can request a notice disclosing the categories of personal information we have shared with third parties for the third parties’ direct marketing purposes. To request a notice, please submit your request by postal mail to: Bolt Support, 1235D Howard Street, San Francisco, CA 94103. We will make every effort to promptly respond to your request.

Changes to This Privacy Policy

This Policy went into effect on the date noted at the top of this web page. We may update this Policy from time to time. If we make material changes, we will post the updated Policy on this page and change the date at the top of this web page. We encourage you to look for updates and changes to this Policy by checking this date at the top of this web page. We will notify you of any modifications to this Policy that might materially affect the way we use or disclose your personal information prior to the change becoming effective by means of a message on this website.

Contact Us

Please feel free to contact us with any comments, questions or suggestions you might have regarding the information described in the Sites.

You may contact us at:

Bolt Financial, Inc., 77 Van Ness Avenue Suite 101, San Francisco, CA 94102

Telephone: +1 800-265-8053 (1-800-BOLT-053)

Email: support@bolt.com