Monin experiences a massive lift in conversions from shoppers with Bolt accounts versus guest shoppers

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lift in conversion from Bolt transactions versus guests

of guests shoppers opt-in to create a Bolt account

of total GMV is from shoppers using a Bolt account to complete their purchase

Monin

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<p>Monin, a global flavor industry leader, has provided premium syrups, gourmet sauces, and cocktail mixes to the food and beverage industry since 1912. Monin is committed to innovation and offers superior customer service, not only in kitchens, coffeehouses, and bars, but their online shopping experience as well.</p><p>However, Monin faced hurdles with their ecommerce site before partnering with Bolt. "Before Bolt, we faced challenges with providing a smooth and efficient checkout process for our customers, while at the same time having very limited visibility into any potential fraud that may have been happening," recalls Gina Clement, Monin’s Director of Website &amp; E-Comm.</p>

<h3><span style="font-size:21px;">The Need for a Comprehensive Ecommerce Solution</span></h3><p>Recognizing the need for a more secure and efficient checkout process, Monin turned to Bolt. Bolt's comprehensive suite of ecommerce products, including payment processing, checkout, and fraud solutions, proved to be the perfect fit for Monin.&nbsp;</p><p>"Bundling solutions… allows for more efficient transactions and more reliable security for customers. This not only streamlines the customer experience, but also builds more trust with our customers. Overall, bundling these solutions for an ecommerce business is extremely beneficial," Clement explains.</p>

<h3><span style="font-size:21px;">The Impact of Bolt</span></h3><p>Since implementing Bolt, Monin has seen significant improvements in their ecommerce operations. Transactions from shoppers with Bolt accounts have led to a 60% lift in conversion rate compared to guest checkout. Plus, Monin maintains a staggering 99.9% order approval rate with Bolt Fraud Protection and is always protected if any fraudulent transactions are approved thanks to Bolt’s 100% fraud chargeback guarantee.</p><p>Furthermore, 52% of guest shoppers have created a Bolt account, contributing to 59% of the total Gross Merchandise Value (GMV) garnered from shoppers who use their Bolt account to complete checkout. This proves the power of Bolt’s universal shopper account, which allows shoppers to enjoy one-click checkout with a single account across all sites on the <a href="https://www.bolt.com/network">Bolt Network</a>.</p><p>Monin is looking forward to implementing <a href="https://www.bolt.com/landing/report-value-of-sso">Single Sign-On (SSO</a>), which simultaneously creates a Monin account whenever a Bolt account is created. This game-changing solution not only results in increased account registrations and login rates, but it gives Monin the opportunity to deliver a more personalized shopping experience. "SSO allows for a more streamlined and efficient user experience. This offers an enhanced experience by simplifying the sign-in process and eliminating the need for customers to continually log in. With this, our customers can access our ecommerce offerings more quickly and conveniently," Clement shares.</p>

<h3><span style="font-size:21px;">Empowering Consumers to Shop Confidently</span></h3><p>Beyond the tangible results, Monin appreciates the support and service provided by the Bolt team for over 3.5 years. "Bolt made a positive impact by ensuring a safe and secure checkout process from start to finish, allowing customers to shop confidently knowing their payment information was secure and protected," Clement explains.&nbsp;</p><p>Bolt and Monin even joined forces to serve up cocktails and mocktails for One-Click Summer–a four day event in Montauk, NY, where attendees could sip and shop– purchasing their favorite Monin flavors in just one click. This partnership not only drove awareness for Monin, but boosted education for their Bolt Checkout experience.</p>

<h3><span style="font-size:21px;">Enabling a Powerful Integration with Scandiweb</span></h3><p>To integrate Bolt, Monin collaborated with eCommerce agency <a href="https://scandiweb.com/" target="_blank">Scandiweb</a>, a full-stack Magento agency with 10+ years of experience and the largest certified developer team in the world.</p><p>“The integration of Bolt checkout into the Adobe Commerce <a href="https://scandipwa.com/" target="_blank">ScandiPWA</a> site via API has been nothing short of phenomenal. Bolt team's responsiveness was exceptional, providing swift, professional assistance rendering the implementation process smooth. The collaboration between Scandiweb and Bolt teams was marked by a commendable synergy and was refreshingly tight-knit.” shares Maris Skujins, Scandiweb’s Business Development Exec.</p><p>“Monin's user experience has improved, with a reduction in bounce rates and increased customer satisfaction. The checkout process is now faster, smoother, and more intuitive, contributing to a refined shopping journey that keeps customers coming back. Bolt has proven to be a reliable partner in eCommerce, elevating the overall online shopping experience to a whole new level.”</p>

<h4>Evolving with Excellence Together</h4><p>With Bolt, Monin has not only improved their ecommerce operations but also enhanced the overall shopping experience for their customers. The partnership with Bolt has been instrumental in Monin's continued success in the competitive flavor industry, and this is only the beginning.</p><p>“Monin’s ecommerce business has grown impressively, and we aim to continue that trajectory [by] providing our customers with more convenience and a better Monin experience. We are committed to providing an excellent shopping experience and determined to go above and beyond for our valued customers,” Clement shares.</p>

Monin experiences a massive lift in conversions from shoppers with Bolt accounts versus guest shoppers

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